2025 CIS-SP–100% FREE VALID EXAM GUIDE | LATEST VALID SERVICENOW CERTIFIED IMPLEMENTATION SPECIALIST - SERVICE PROVIDE STUDY MATERIALS

2025 CIS-SP–100% Free Valid Exam Guide | Latest Valid ServiceNOW Certified Implementation Specialist - Service Provide Study Materials

2025 CIS-SP–100% Free Valid Exam Guide | Latest Valid ServiceNOW Certified Implementation Specialist - Service Provide Study Materials

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ServiceNow CIS-SP Exam Syllabus Topics:

TopicDetails
Topic 1
  • Data Separation
  • Visibility: This section of the exam measures the skills of Technical Consultants and focuses on managing data visibility and flow within domain-separated environments. It assesses understanding of the sys_domain field, data flow between domains, and relationships such as "contains" that impact access. Visibility groups and special handling considerations are also tested to ensure the consultant can securely manage client data across domains.
Topic 2
  • Process Separation:This section of the exam measures the skills of ServiceNow Administrators and evaluates the ability to configure and maintain process-level separation between domains. It involves the use of the sys_overrides field, managing automation and business logic unique to each domain, and adjusting UI elements like forms and lists accordingly. The candidate is also tested on configuring data-driven processes and choice lists to support domain-specific workflows and experiences.
Topic 3
  • Initial Domain Setup and Service Provider Architecture: This section of the exam measures the skills of Solution Architects and covers the foundational system settings and architectural understanding needed for setting up domain-separated environments. It includes managing system properties, configuring domain maps and company relationships, and understanding how to apply domain separation across single or multiple instances. This section also evaluates how well integrations can be structured within the context of domain separation.
Topic 4
  • Platform Governance and Reporting: This section of the exam measures the skills of ServiceNow Administrators and tests the ability to maintain effective platform oversight within domain-separated environments. It includes knowledge of update sets, scoped applications, reporting, and the use of the Domain Separation Center. This ensures administrators can govern deployments and maintain clarity in reporting across domains.
Topic 5
  • Domain Support in Applications: This section of the exam measures the skills of Solution Architects and evaluates knowledge of how various ServiceNow applications support domain separation. The exam assesses familiarity with domain support levels in key areas such as Service Catalog, Knowledge Management, Mobile, and Service Portal. Additionally, it includes emerging and advanced applications like CSM and ITOM to validate the candidate’s ability to implement scalable, domain-aware solutions.

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ServiceNow ServiceNOW Certified Implementation Specialist - Service Provide Sample Questions (Q39-Q44):

NEW QUESTION # 39
What is the first step an admin must perform before using domain-separation for Service Catalog items?

  • A. add the sysoverrides field to the catalog table
  • B. publish the catalog items to each domain
  • C. assign catalog admin role to catalog administrators
  • D. activate the Service Catalog Domain Separation plugin

Answer: D

Explanation:
Before using domain separation for Service Catalog items, the first step an administrator must perform is to activate the Service Catalog - Domain Separation plugin (com.glideapp.servicecatalog.domain_separation). This plugin enables domain separation within the Service Catalog, allowing for the separation of data, processes, and administrative tasks into logical groupings called domains1. By activating this plugin, the admin ensures that the Service Catalog is prepared to handle the complexities of a domain-separated environment, which is essential for maintaining data integrity and proper access controls across different domains21.


NEW QUESTION # 40
If a user has the ITIL role and resides in the MSP domain, which is true?

  • A. They may be granted the Admin role in other domains.
  • B. They have that role in all domains they have access to.
  • C. They can be restricted to self-service in other domains by granting the Self-Service role.
  • D. They can administer other domains by granting the Domain Admin role.

Answer: B

Explanation:
In ServiceNow, domain separation allows organizations to segregate data, processes, and administrative tasks into logical groupings called domains1. This is particularly useful for Managed Service Providers (MSPs), where multiple organizations or customers use the same ServiceNow instance but require isolation from each other2.
When a user has the ITIL role within the MSP domain, they inherently have that role across all domains they have access to. This is because roles in ServiceNow are global by default, meaning they apply across all domains unless specifically restricted31. The ITIL role is a set of permissions that typically includes the ability to manage incident, problem, and change records, which are fundamental to IT service management.
The other options, such as being granted the Admin role in other domains (B), administering other domains by granting the Domain Admin role , or being restricted to self-service in other domains by granting the Self-Service role (D), are actions that require explicit configuration by an administrator with the appropriate level of access and are not automatic outcomes of having the ITIL role in the MSP domain4.
It's important to note that while the ITIL role may be global, access to specific records and the ability to perform certain actions can still be controlled within each domain through ACLs (Access Control Lists) and other domain-specific configurations1.


NEW QUESTION # 41
On a new standalone table, what domain will a new record be created in by default?

  • A. The records domain
  • B. The domain of the referenced company
  • C. The users home domain
  • D. The user's current session domain

Answer: D

Explanation:
In ServiceNow, when a new record is created on a standalone table, the domain of the new record is set to the user's current session domain by default. This means that the domain context in which the user is operating at the time of record creation determines the domain assignment for that record. This behavior ensures that the data is correctly categorized within the domain structure, adhering to the visibility and access controls that have been established.
The concept of domain separation in ServiceNow is integral to its multi-tenancy model, allowing for data, processes, and administrative tasks to be segregated across different domains within a single instance. This is particularly useful for managed service providers (MSPs) who need to maintain distinct operational environments for multiple customers or departments within the same ServiceNow instance.
For a new standalone table, unless explicitly defined otherwise, the system defaults to using the user's current session domain for new records. This is supported by ServiceNow's documentation on domain separation best practices and the management of data within domains12. It's important to note that while the default behavior is as described, administrators have the ability to configure domain rules and behaviors to suit specific organizational needs.


NEW QUESTION # 42
If a business rule exists in the parent domain and is overridden in the child domain, which rule will run for the parent domain?

  • A. Both rules will run
  • B. The parent rule will run
  • C. The child rule will run
  • D. Neither rule will run

Answer: B

Explanation:
In ServiceNow, the concept of domain separation allows for data and administrative segregation between different domains within an instance. When a business rule is defined in a parent domain, it applies to that domain and all child domains unless specifically overridden in a child domain1.
If a business rule is overridden in a child domain, the original rule in the parent domain continues to apply only to the parent domain and any other child domains that have not overridden the rule. The overridden rule in the child domain applies only to that specific child domain1.
Therefore, for the parent domain, the business rule that was created in the parent domain will run. The child domain's override does not affect the operation of the parent domain's business rules. This ensures that each domain can have customized behavior while still inheriting the broader rules set at the parent level.
It's important to manage these rules carefully to maintain the intended data integrity and operational workflows across different domains within the ServiceNow environment4.


NEW QUESTION # 43
What's a good globally unique candidate field that could be used to populate UserID?

  • A. Last Name
  • B. Employee Number
  • C. Email
  • D. SSN

Answer: B,C,D

Explanation:
When selecting a field to populate UserID in ServiceNow, it's crucial to choose an identifier that is globally unique to ensure that each user can be distinctly identified. The best practices for such identifiers include:
* Employee Number: Typically, an employee number is unique to an individual within an organization and does not change, making it a reliable identifier1.
* Email: An email address is inherently unique as it is tied to an individual and is used for communication, which also makes it a suitable candidate for UserID2.
* SSN (Social Security Number): While SSN is unique to each individual, it's important to note that using SSN as an identifier should be approached with caution due to privacy and security concerns. However, it is unique and could technically be used to populate UserID3.
The Last Name is not a good candidate for UserID because it is not globally unique; many individuals can share the same last name and it can change over time due to personal reasons.
For further details on creating unique identifiers and best practices, ServiceNow provides documentation and guidelines which can be referred to for implementing these practices within the ServiceNow environment.


NEW QUESTION # 44
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